Support

Explore your options for getting help.

Project Galileo support

Galileo project spot illustration

Project Galileo plans include support via chat and email. For technical assistance, troubleshooting, or general questions:

  • Email us via the address provided in your welcome materials or contact your Cloudflare representative.
  • Use the Chat feature located in the bottom right of your Cloudflare dashboard.
Galileo project spot illustration

Athenian Project support

Athenian project spot illustration

Athenian Project provides 24/7/365 support via email and chat as well as and emergency phone support. For technical assistance, troubleshooting, or general questions:

  • Email us via the address provided in your welcome materials or contact your Cloudflare representative.
  • Use the Chat feature located in the bottom right of your Cloudflare dashboard.
Athenian project spot illustration

Our support policies

Configuration support spot illustration
  • For security reasons, Cloudflare support works only with users who manage the domain. Please ensure that all members of your team are added to your Cloudflare account.
  • We never make changes to a customer’s settings but give you instructions on how to make these changes.
Configuration support spot illustration